Customer Applications Officer

The member of the direct applications team is responsible for administrative processing and conducting application interviews with potential customers.

• You will ensure proper administrative handling of the application, application interviews, screening, rescreening.
• You schedule enrollment appointments and conduct enrollment interviews with residents who apply.
• You communicate with clients or assistance regarding the granting or denial of food assistance using bank statements, among others
• You handle the mail and phone regarding everything around the application independently.
• You consult with colleagues and the coordinator when there are questions about allocation of food aid.
• You ensure the privacy of clients inside and outside the Food Bank.

• You are a people person! You make contact with others easily and can connect, and you have people skills.
• You are friendly and patient when talking to customers and externals.
• You can work independently and are stress-resistant at busy times.
• You are proactive and a go-getter.
• You value respect and equality.
• You are an enthusiastic and pleasant colleague, you enjoy working in a team.
• You follow the guidelines, criteria and standard amounts set by Voedselbanken Nederland.
• It is nice if you have experience with Word, Excel and Outlook.
• You are willing to be familiarised with the administrative system and follow (financial) training courses.
• You are available 2 half-days a week