Customer Applications Officer

The Direct Enrollment Team will be newly established. The coordinator and staff will have direct contact with (new) Food Bank clients. They assess and screen the information of potential clients. In some situations, they will be in contact with social workers. The position offers room for personal initiative, and employees at the Food Bank have their own workspace.

 

• Responsible for the administrative processing of applications and conducting intake interviews with potential clients.
• Ensures accurate and complete handling of applications, including intake interviews, screening, and rescreening.
• Schedules and conducts enrollment appointments with residents applying for food assistance.
• Communicates independently with clients and relevant support services regarding the approval or denial of food assistance, including reviewing bank statements and other required documentation.
• Handles all mail and telephone correspondence related to the application process.
• Consults with colleagues and the coordinator when questions arise about the allocation of food aid.
• Ensures the privacy and confidentiality of clients, both inside and outside the Food Bank.

• You enjoy working with people and easily make contact; connecting with others comes naturally to you
• You communicate in a friendly and patient manner with clients and external partners.
• You are able to work independently and remain calm during busy periods.
• You are proactive, motivated, and take initiative.
• You value respect, equality, and treating everyone with dignity.
• You are an enthusiastic and approachable colleague who enjoys working as part of a team.
• You work according to the guidelines, criteria, and standard allocations set by Voedselbanken Nederland.
• Experience with Word, Excel, and Outlook is an advantage.
• You are willing to learn how to work with the administrative system and to attend relevant (financial) training courses.
• You are available for two half-days per week.

For more information or to apply, please contact us at bedrijfsleiding@voedselbank-groningen.nl.